Customer Service Management in Africa - A Strategic and Operational Perspective

Summary

This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.

Product details

• Authors: Robert Adeola Hinson
• Assisted by: Ogechi Adeola (Editor), Abednego Amartey (Editor), Robert Hinson (Editor), Terri Lituchy (Editor)
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 29.08.2022
• EAN: 9781032400051
• ISBN: 978-1-0-3240005-1
• No. of pages: 360
• Subjects: Social sciences, law, business > Business > Economics; Economics, BUSINESS & ECONOMICS / Leadership, BUSINESS & ECONOMICS / Workplace Culture, BUSINESS & ECONOMICS / Office Management, BUSINESS & ECONOMICS / Marketing / General, BUSINESS & ECONOMICS / Quality Control, MEDICAL / Hospital Administration & Care, Management: leadership & motivation, business strategy, Management: leadership and motivation, Personnel & human resources management, Personnel and human resources management, Health systems & services, Public ownership / nationalization