Read more
This fully updated edition of the bestselling textbook on health service operations management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics.
List of contents
Preface
1 Introduction
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove
Part I Theory and Concepts
2 HSOM concepts
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove
3 Data and Modelling
Nathan Proudlove
4 Operations management of units
Sylvia Elkhuizen
5 Operations management of process chains
Jan Vissers
6 Improvement approaches
Sylvia Elkhuizen and Nathan Proudlove
7 Linking operations with outcomes
Jan Vissers, Sylvia Elkhuizen and Mahdi Mahdavi
Part II Practice and improvement
Improving healthcare practice
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove
8 Improving operations management of units
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove
9 Improving operations management of process chains
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove
10 Improving operations management of networks
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove
11 Use and misuse of Queueing Theory for hospital capacity decisions
Nathan Proudlove
12 Surgical admission planning and patient mix optimisation
Jan Vissers
13 Using pathways to model care processes and analyse performance
Jan Vissers
14 Comparative OM analysis of stroke services in six EU countries
Jan Vissers, Sylvia Elkhuizen and Mahdi Mahdavi
15 Analysing process and unit OPM performance for General Surgery
Sylvia Elkhuizen
16 Master scheduling of medical specialists
Jan Vissers
17 Cardio Care simulation. Modelling the interaction between resources
Jan Vissers
About the author
Jan Vissers is affiliated to the Erasmus University Rotterdam, and the Erasmus School of Health Policy and Management where he had a chair as Professor of Health Services Operations Management between 2004 and 2016. He retired in 2016 but is still active in publishing papers and supervising students Master Healthcare Management doing their thesis work on a topic related to operations management.
Sylvia Elkhuizen is Assistant Professor of Health Services Operations Management at the Erasmus School of Health Policy and Management, Erasmus University Rotterdam, the Netherlands.
Nathan Proudlove is an Associate Professor in the Health Management Group at Alliance Manchester Business School of the University of Manchester, UK.
Summary
This fully updated edition of the bestselling textbook on health service operations management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics.
