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Zusatztext "This Handbook offers an invaluable strategic perspective on the hospitality industry and is a welcome antidote to a field dominated by many operationally-based texts. The concise chapters! all written by authors with a research pedigree! offer insights into contemporary topics with the added bonus of illustrative case studies and extensive reference lists. The handbook will be a 'must have' for both undergraduate and postgraduate users! particularly aspiring future corporate managers." - Professor Angela Roper! International Hotel and Resort Management! University of West London Informationen zum Autor Ioannis Pantelidis is a Senior Lecturer in Hospitality and Culinary Arts at the University of Brighton. He is the Euro BA Course Leader and a Cluster Leader for the Postgraduate provision at the School of Sport and Service Management. He is co-author of the established text Food and Beverage Management and Hospitality Editor for the Journal Tourism and Hospitality Research. His research interests focus in food and beverage management and consumer behaviour in hospitality. He has lead successful consultancy projects for hotels! restaurants! marketing companies! private clubs! tourism destinations and technology companies. He currently serves both in the executive council of the Institute of Hospitality and the executive of the Council for Hospitality Management Education. Klappentext The Routledge Handbook of Hospitality Management explores and critically evaluates the current debates! issues and controversies inherent to this complex and multisector industry which will enable the reader to learn from the industry's past mistakes as well as future opportunities. This is especially pertinent at a time when many sectors of the industry! have to reevaluate and reinvent themselves in response to the economic downturn and future uncertainty. Zusammenfassung Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B&Bs, restaurants, pubs, nightclubs and contract catering. However, despite its segmentation, there are key issues that are pertinent to all subsectors. The Routledge Handbook of Hospitality Management adopts a strategic approach and explores and critically evaluates current debates, issues and controversies to enable the reader to learn from the industry’s past mistakes as well as future opportunities. Especially relevant at a time when many sectors of the industry have to re - evaluate and reinvent themselves in response to the economic downturn the Handbook brings together specialists from both industry and academia and from a range of geographical regions to provide state-of-the-art theoretical reflection and empirical research. Each of the five inter related sections explores and evaluates issues that are of extreme importance to hospitality organisations, many of which have not been adequately explored before: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology. This book is an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study. It is essential reading for students, researchers & academics and managers of Hospitality as well as those of Tourism, Events, Marketing, and Business Management. Inhaltsverzeichnis 1. Editorial Introduction; An Alternative Approach To Understand Hospitality Management Part 1: Consumer Behaviour And Relationship Management 2. Consumption Experiences And Hospitality & Tourism Marketing 3. Strategic Fit And Scope Of Customer Relationship Management in Hospitality Organizations 4. Consumer Perceptions, Satisfaction and Notions of Quality 5. Consumer Behaviour Models In Hospitality And Tourism Part 2: Human Resourc...
