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Informationen zum Autor Ruth C Carter Zusammenfassung Examines the concept of the library as a learning place for patrons and staff, offering a comprehensive view of training from an administator's perspective. Addresses the essential issues of how to develop a strong program of continuous instruction, including customer service, reporting, recruitment, and retention of staff. Inhaltsverzeichnis Acknowledgments Introduction Chapter 1. Preparing the Library for a Staff Training Program Types of Staff Training The Role of a Training Administrator (TA) Establishing a Funding Level Checklist for Sustainability of a Library Staff Training Program Chapter 2. Recruitment and Retention of Library Staff: Can These Issues Benefit from a Staff Training Program? Recruitment Retention Competency Development Chapter 3. Suggestions for a Comprehensive Training Program for Library Staff Components Budget Issues Program Evaluation Dissemination Sustainability Chapter 4. The Workplace As Learning Place Steps in Creating an Integrated Learning Environment Blended Learning to Keep the Staff Engaged What Are the Latest Trends? Chapter 5. Train the Trainer: The In-House Training Opportunity Training Programs Engaging the Learner Chapter 6. The Conference As a Continuing Education Opportunity Reasons to Attend a Conference or Seminar Planning for the Conference Selected Conferences Receiving Continuing Education Credit Chapter 7. The ROI Report and E-Training Measuring the Benefits of E-Training What is ROI? Two Suggested Examples of the ROI Formula Practical Elements for Calculating ROI Chapter 8. Is the Library Continuing Education Program Working? Evaluating the Training Program Why a Questionnaire? ASTD Evaluation Tools Failures of Evaluation Key Questions to Ask Chapter 9. Library Training: A Future Perspective Overcoming Resistance to Training Elements in Planning the Library for the Future Retaining the Library Staff for the Future The Future of Training Library Staff Chapter 10. Delivering Blended Learning to Library Staff in Southeast Florida: A Case Study Southeast Florida Library Information Network (SEFLIN) A Scalable Program Why Blended Learning? Web-Based Learning Instructor-Led E-Learning Teleconferences Compressed Video Streaming Media Classroom-Based Technology-Assisted Formats The Future of Technology-Based Training Appendix A. ROI Courses Offered at U.S. Business Schools Appendix B. Train-the-Trainer Degrees, Certificates, Workshops, and Courses Appendix C. Staff Training Outcomes Survey Questionnaire Template 1 Template 2 Appendix D. A Sample User Survey for Online Learning Appendix E. A Sample Needs Assessment Survey for Blended Learning Notes Selected Training Bibliographies Leadership Development Training Budgets Value of Training Linking Training to Your Library’s Mission and Vision Starting a Training Program ROI Additional Selected Bibliography on ROI
