Fr. 210.00

Sustaining High Performance - The Strategic Transformation to a Customer Focused Learning

English · Hardback

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Informationen zum Autor Stephen G. Haines (Author), Katie McCoy (Author) Klappentext This book provides a practical, realistic, systems thinking approach to planning for organizational sustainability. Only through proper planning and key strategic initiatives will organizations survive the revolutionary changes that are taking place in the '90's. Sustaining High Performance will give you the plan and tools necessary to navigate through the turbulent times ahead. Key Features: Ties together key principles of reengineering and quality management and offers the planning processes that will make them work; Presents a unique, systems thinking, customer-focused approach to reinventing strategic planning and mastering strategic change; Explains the A-B-C's of systems thinking and gives the reader a thorough understanding of what is needed to plan and manage organization change and growth; and Provides clear examples of the best-known practices to define and create a customer-focused vision with ways to measure outcomes. Zusammenfassung In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment Inhaltsverzeichnis Part I,Re-Inventing Strategic Management: An Overview,Chapter 1: Revolutionary Change: Its Implications for Organizations,Chapter 2: Yes-There Are Right Answers,Chapter 3: The Organization: A Living, Breathing System,Chapter 4: Re-Inventing Strategic Planning for the 21st Century,Part II,Developing a Strategic Plan: Step-by-Step,Chapter 5: Plan-to-Plan,Chapter 6: Ideal Future Vision,Chapter 7: Key Success Factors,Chapter 8: Current State Assessment,Chapter 9: Strategy Development,Chapter 10: Business Unit Planning,Chapter 11: Annual Plans and Budgets,Part III,Mastering Strategic Change: Where the Rubber Meets the Road,Chapter 12: Successfully Implementing Your Strategic Plan,Part IV,Getting Started: Different Options and Customized Applications,Chapter 13: Strategic Management Applications,Chapter 14: Getting Started: Options...

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