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Zusatztext "We've been using Step-by-Step QFD in two companies with much success on the shop floor. It's a marvelous book that is sure to have a major impact on the future of American manufacturing."Lawrence P. Sullivan! Director! Partnership 2000 "I have successfully used the QFD process in our day-to-day business activities. The QFD process is a practical! useful! and efficient method for making project decisions." Gregory T. Piserchia! Market Development Manager! 3M Electronic Products Division "Effective! easy! expedient! Fill-in-the-blank workbook format customizes and reinforces learning. Reduces the need for expensive consultants to help implement." Karen Tate! President! TGTGPromo Copy Informationen zum Autor Terninko, John Klappentext Quality Function Deployment (QFD) is a system that focuses on delivering value by understanding the customer's wants and needs and then deploying these expectations throughout the product development process, thereby satisfying the customer and increasing market share, the ultimate goal. This book was designed as a stand-alone tutorial for the student or beginning practitioner and as a reference for those experiencing manufacturing difficulties. Zusammenfassung A practical guide to implementing Quality Function Development (QFD) at various organizations. It shows readers how the intensive study of consumer needs can be used to dramatically outperform the competition. It includes a case study of QFD in action, 34 helpful workshops and an analysis of the synergy between QFD, TRIZ, and Taguchi. Inhaltsverzeichnis Introduction. Flow of Analysis in Step-by-Step QFD. Priority of Customer Segments. Understanding Your Customer. Customer Voice Into Design Team Voice. A Better Way to Measure Quality. New Design Concepts. Theory of Inventive Problem Solving. Voice of Customer to Manufacturing. Robust Design in Manufacturing. Admonitions. Index.
