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Informationen zum Autor John Poertner, Charles A. Rapp Klappentext Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive classroom resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information! personnel! and additional resources to support and direct the interaction between social workers and their clients. Zusammenfassung Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers—and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed. Textbook of Social Administration includes: frameworks for organizing social administration skills strategies for initiating change through persuasion principles of consumer-centered management the elements of the social program analytic framework framework requirements for goals, objectives, and expectations helping behaviors examples of program elements that enhance consumer benefits applying the wrap-around approach to school-based mental health services managing information selecting and measuring performance indicators personnel management fiscal management the inverted hierarchy and much more Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies. Inhaltsverzeichnis Foreword (Tom Gregoire) Acknowledgments Introduction. Consumer-Centered Social Administration: What This Book Is About and How to Use It Assumptions, Principles, and Performance Expectations of Consumer-Centered Social Administration Frameworks for Organizing Social Administration Skills Structuring the Organization for Maximum Consumer Benefit: The Inverted Hierarchy A Note to Readers on How to Use This Book Chapter 1. Consumer-Centered Social Administration Social Administration and Outcomes for Consumers: What We Know Assumptions of Consumer-Centered Management Principles of Consumer/Client-Centered Practice Management as Performance Chapter 2. Initiating Change Through Persuasion: The Microskills Approach Persuasion: Some Basics Gender and Cultural Differences in Persuasion Strategies to Enhance Perceived Behavioral Control Strategies to Change the Attitude Toward a Behavior Strategies to Change the Normative Component Strategies to Help Move from Intention to Behavior Summary Chapter 3. An Analytic Framework for Social Program Managem...
