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Zusatztext ... a fantastic book that shows what it takes to ensure support staff work and operate together! in a formal and efficient manner. The book integrates the topics of human factors and ergonomics to create an incredibly valuable tome. ... While the book was written primarily for control room settings! it is relevant for those in IT . ...If they have management support to deploy the formal methods detailed in the book! they will find that they can create significantly higher levels of customer and end-user satisfaction. --Ben Rothke! writing on slashdot.org! March 1! 2010 Informationen zum Autor Neville A. Stanton, Paul Salmon, Daniel Jenkins, Guy Walker Klappentext An invaluable resource for the designers of control rooms, this book discusses the human factors that affect control operations and their implications for staff. It covers competencies for control room work, training and training needs analysis, development and maintenance of procedures, communication processes within and outside the control room, manning of the control room, automation and allocation of function, supervision of staff, and shift patterns. The author also examines control room layout, SCADA assessment, alarms, environment, human error potential, and safety culture are each assessed against contemporary human factors and ergonomics guidelines. Multi/Card Deck Copy Zusammenfassung Taking an integrated approach to Human Factors and Ergonomics in the control room environment, this book presents 14 human factors topics: competencies, training, procedures, communications, workload, automation, supervision, shift patterns, control room layout, SCADA interfaces, alarms, control room environment, human error, and safety culture. Inhaltsverzeichnis Introduction to Human Factors and Ergonomics. Competencies. Training. Procedures. Communication Process. Manning and Workload. Automation. Supervision. Shift Patterns. Control Room Layout. Supervisory Control and Data Acquisition (SCADA). Alarms. Environment. Human Error. Safety Culture. ...
