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Informationen zum Autor Jessamyn West MLib Zusammenfassung Digital versus Non-Digital Reference chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. Inhaltsverzeichnis Preface (Jessamyn West) SECTION ONE: THE OLD versus THE NEW Have(n’t) We Been Here Before? Lessons from Telephone Reference (M. Kathleen Kern) E-Mail Reference as Substitute for Library Receptionist (Susan M. Braxton and Maureen Brunsdale) The Internet Public Library as a Teaching Tool for Shockingly Traditional Reference Skills (Abigail Leah Plumb) Contact Us: Archivists and Remote Users in the Digital Age (Katharine A. Salzmann) Characteristics of E-Mail Reference Services in Selected Public Libraries, Victoria, Australia (Doreen Sullivan) SECTION TWO: HOW WE DO IT HERE Predicting the Success of Commercial AskA Services in the United States and Abroad (Jenny Baum and Kate Lyons) Wired New Jersey: Q and A NJ (Carol Van Houten) Library LAWLINE: Collaborative Virtual Reference in a Special Library Consortium (Scott Matheson) Planning for Multilingual Chat Reference in a Suburban Public Library System (Edana McCaffery Cichanowicz and Nan Chen) SECTION THREE: A FEW THINGS TO THINK ABOUT The Social Life of Digital Reference: What the Technology Affords (Mita Sen-Roy) The Case for Non-Intrusive Research: A Virtual Reference Librarian’s Perspective (Bruce Jensen) Index Reference Notes Included
