MANAGERIAL COMPETENCE WITHIN TOUR - Global Cultural Contextual Analysis

Informationen zum Autor John Saee Klappentext This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism. Zusammenfassung Focusing particularly on the hospitality and tourism industry, this book examines the topical issue of cross-cultural managerial competence across all managerial functions.  the book balances theory and practical application. Inhaltsverzeichnis 1. Intercultural Communication Competence and Managerial Functions within the Australian Hospitality and Tourism Industries 2. Communication, Culture and Managerial Functions 3. Theoretical Perspectives on Intercultural Communication 4. Profile of the Australian Hospitality and Tourism Industries: Challenges of Cultural Diversity 5. Research Methodology 6. Results and Analysis 7. Conclusion. Bibliography.

Product details

• Authors: John Saee, Saee John
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 05.12.2008
• EAN: 9780415488037
• ISBN: 978-0-415-48803-7
• No. of pages: 280
• Series: Routledge Advances in Management and Business Studies
• Subjects: Humanities, art, music > History; Social sciences, law, business > Business > General, dictionaries; Hospitality industry, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Industries / Service, Management & management techniques, Management and management techniques, Tourism industry, Hospitality and service industries, Hospitality, sports, leisure and tourism industries