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Informationen zum Autor Focacci, Luisa; Mockler, Robert; Gartenfeld, Marc Zusammenfassung Provides a definitive guide for all those seeking to understand what application service providers can offer. Explains how ASPs manage delivery, integration, software support, and maintenance in a manner that fits within customer's own business contexts. Inhaltsverzeichnis Preface Acknowledgments Chapter 1. Application Service Providers: An Overview Introduction ASP Defined ASP Model’s Main Features ASP Drivers A Variety of Offerings Review of ASP Information Services Trends and Estimated Worldwide Market Growth A Multinational Perspective Conclusion Chapter 2. The ASP Marketplace: Structure and Overall Dynamics Introduction The Current ASP Market Environment Specific Contingent ASP Business Models ASP Models’ Challenges Acceptance and Adoption of ASP Services Conclusion Chapter 3. ASP Performance Experiences: A Contingency Approach Introduction The Right Solution for the Specific Situation Contingency-Based Performance in Action: How Different ASP Models Have Fulfilled Diverse Market/Customer Expectations Conclusion Chapter 4. Emerging Best Practices Introduction The Importance of Building Best Practices Best Practices Developed from Existing Independent ASP Experiences Microsoft’s Best-Practice Guidelines for ASPs ASP Industry Consortium’s Best Practice Guidelines Winning Customer Confidence and Trust Conclusion Chapter 5. The Futures of ASPs Introduction Future Models: Overview The Future of Existing ASP Models The Search for Other Models Conclusions References Index ...
