Decision Intelligence - Transform Your Team and Organization With Ai-Driven Decision-Making

Dramatically improve your decisions with data and AI
 
In Decision Intelligence: Transform Your Team and Organization with AI-Driven Decision-Making, a team of pioneering decision and AI strategists delivers a digestible and hands-on resource for professionals at every part of the decision-making journey. The book discusses the latest technology and approaches that bridge the gap between behavioral science, data science, and technological innovation.
 
Discover how leaders from various industries and environments are using data and AI to make better future decisions, taking both human as well as business factors into account. This book covers:
* A demystifying behind-the-scenes peek inside how AI models, forecasts, and optimization for business challenges really work, and why they open up entirely new possibilities.
* A business-ready introduction to decision intelligence, exploring why traditional decision-making strategies are outdated and how to transition to decision-intelligence.
* The evolution of Decision Intelligence, coming from analytics and modern techniques like process mining and robotic process automation
* An examination of decision intelligence at the organizational level, including discussions of agile transformation, transparent organizational culture, and why psychological safety is a crucial enabler for new ways of decision-making in modern companies
* An overview of why (and where exactly) AI still needs human expertise and how to incorporate this topic in daily planning and decision making
 
Decision Intelligence is essential reading for managers, executives, board members, other business leaders and soon-to-be leaders looking to improve the quality, adaptability, and speed of their decision-making.
 
Praise for Decision Intelligence
 

"In Decision Intelligence, Thorsten Heilig and Ilhan Scheer build a compelling case for the world of tomorrow's version of decision-making."
--Martin Lindstrom, New York Times best-selling author
 
"Decision Intelligence will be one of the big topics for this decade and completely change the way organizations manage, plan, and operate. This book provides a comprehensive guide from the basics to the applications."
--Niklas Jansen, Entrepreneur and Tech Investor, Founding Partner Interface Capital and Co-Founder Blinkist
 
"The book impressively demonstrates the potential and entry points into the world of AI-powered decision making. A very valuable reading for managers and their organizations".
--Michael Kleinemeier, Member of the Merck KG Board of Partners, former Member of the SAP SE Executive Board
 
"The AI hype perfectly captured, easy to understand, de-mystified and mapped to clear use cases - a must-read for today's managers."
--Dr. Daniela Gerd tom Markotten, Member of the Management Board for Digitalization and Technology, Deutsche Bahn A

List of contents

Figures List xi
 
Foreword xiii
 
Acknowledgments xvii
 
Introduction xxi
 
Chapter 1 Decoding Decision-Making: Good and Bad Decisions 1
 
How to Measure the Quality of a Decision 6
 
The History of Decision-Making 10
 
The Impact of Technology on Business Decision-Making in the 21st Century 14
 
Regaining the Human Aspects 17
 
Chapter 2 Why Traditional Decision-Making Is Broken 21
 
The New (Corporate) Normal: An Increasingly Dynamic and Complex Reality with Uncertainties 23
 
Why Data Analytics and Business Intelligence Can't Keep up with the New Reality 31
 
The Illusion of Human Control: Will We Ever Be Able to Make the Best Possible Choice? 35
 
Chapter 3 Decision Intelligence: Making Relevant Information Visible and Actionable 39
 
How to Shift Your Decision-Making Perspective 43
 
The Ultimate Partnership Between Humans and Machines 47
 
Chapter 4 The Business Value of Decision Intelligence 55
 
From Using DI as a Strategy to DecisionOS 57
 
Step up the Operational Game: Recurring Use-Cases for Companies 61
 
Chapter 5 Decision Intelligence in Practice: Industry Examples of Applied DI 67
 
DI in Logistics 69
 
DI in Retail 78
 
DI in Pricing and Marketing 83
 
Chapter 6 The Technology Stack: Applying AI Systems for Decision-Making 91
 
Data, the Backbone to Leverage Business Value 95
 
Artificial Intelligence: Understanding the Patterns Behind 102
 
Optimization Is Key for Better Business Outcomes 116
 
Chapter 7 Decision Intelligence Organization: The Key to Unlocking the True Potential of Data-Driven Decision-Making 125
 
Culture Eats Intelligent Decision-Making for Breakfast 129
 
Ways of Working in DI Organizations 132
 
The Four Rs of the DI Organization 137
 
Cultivating a DI Organization: A Symphony of Skills 142
 
Recognizing Biases in Your Decision-Making Process 147
 
Chapter 8 Leading a Decision Intelligence Organization 155
 
Trust and Courage 158
 
Transparency and Experimentation 162
 
Psychological Safety: The Secret Ingredient for a Decision Intelligence Organization 167
 
Embracing Failure and Forging Forward 175
 
Epilogue 179
 
References 183
 
Index 195

Product details

• Authors: Thorsten Heilig, Thorsten Scheer Heilig, Ilhan Scheer
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Hardback
• Released: 31.10.2023
• EAN: 9781394185061
• ISBN: 978-1-394-18506-1
• No. of pages: 240
• Subjects: Social sciences, law, business > Business > Business administration; Entscheidungsfindung, Künstliche Intelligenz, KI, AI, Business & management, Wirtschaft u. Management, Theorie der Entscheidungsfindung, Decision Sciences