Business Process Management - Practical Guidelines to Successful Implementations

List of contents

Part I. Frequently asked questions Chapter 1. What is business process management? Chapter 2. How can we demystify business process management? Chapter 3. Who should be involved in BPM, and the critical success factors Chapter 4. When should you do BPM – What are the main drivers and triggers? Chapter 5. How should you start BPM – Bottom-up or top-down? Chapter 6. Why is it important to improve business processes before automating them? Chapter 7. What are the technology components of BPM? Chapter 8. Should you be customer-centric? Chapter 9. Why is determining BPM foundations a critical first step? Chapter 10. Why do you need a structured approach to implementing BPM? Part II. BPM – How do you do it? Chapter 11. 7FE framework overview Chapter 12. Guidelines on how to use the 7FE framework Chapter 13. Foundations phase Chapter 14. Enablement phase Chapter 15. Launch phase Chapter 16. Understand phase Chapter 17. Innovate phase Chapter 18. People phase Chapter 19. Develop phase Chapter 20. Implement phase Chapter 21. Realize phase Chapter 22. Sustainability phase Chapter 23. Essentials introduction Chapter 24. Project management Chapter 25. People change management Chapter 26. Leadership Chapter 27. Organizational sustainability and performance management Part III. Introduction Chapter 28. Case studies from the USA, Asia and Europe Chapter 29. BPM maturity

About the author

John Jeston has over 40 years’ experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.

Summary

This book has helped leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership.

Product details

• Authors: John Jeston, John (Management By Process Pty Ltd Jeston, Jeston John
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 24.05.2022
• EAN: 9780367771607
• ISBN: 978-0-367-77160-7
• No. of pages: 596
• Subjects: Social sciences, law, business > Business > Economics; Business & Economics / General, Economics, BUSINESS & ECONOMICS / Project Management, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Production & Operations Management, environmental science, engineering & technology, Project management, Research & development management, Engineering: general, Production & quality control management, Environmental science, engineering and technology, Quality Assurance (QA) & Total Quality Management (TQM), Quality Assurance (QA) and Total Quality Management (TQM), Research and development management, Production and quality control management