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Informationen zum Autor Dr. Jennifer E. Beer, PhD, combines mediation experience with her cultural anthropology background to lead courses and workshops in mediation, conflict resolution, and cross-cultural communication. She regularly teaches a negotiation course at Wharton (University of Pennsylvania). Author of the Mediator's Handbook and of Peacemaking in Your Neighborhood, she has mediated conflicts and facilitated meetings for communities and organizations for 30 years. Klappentext THE CLASSIC RESOURCE FOR EFFECTIVE MEDIATION - NOW FULLY UPDATED AND EXPANDED A beautiful book, written with a deep understanding of the mediator's art... -- Hideaki Irie, Associate Professor, Faculty of Law, Kyushu University Can you really make the classic book in its field even better? Authors Jennifer Beer and Caroline Packard prove the answer is a resounding "Yes!" Bravo! -- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics, Wharton School of Business; author of Bargaining for Advantage: Negotiation Strategies for Reasonable People I have taught from previous editions for 25 years, and this new edition is even better, with new insights into conflict and new strategies that work. -- Susan Sgorbati, Director, The Conflict Resolution Program, Bennington College, Jones Chair for Social Activism. The Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Now extensively revised to incorporate recent practice and thinking, it lays out the process step by step, from first contact with the parties, to forging a resolution. The "Toolbox" section explains each concept and skill mediators need to guide the process, support the participants and help them reach decisions. Long a popular course textbook used by universities, high schools, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a down-to-earth guide for managers, organizers, teachers and anyone working with clients, customers, volunteers, committees or teams. Jennifer Beer, PhD, an anthropologist, trainer, and facilitator, mediates in communities and organizations and teaches Negotiation & Dispute Resolution at the Wharton School. Caroline Packard, JD, a family and organizational mediator and trainer, led Friends Conflict Resolution Programs for fifteen years, and was before that a corporate litigator. Eileen Stief was a key early developer of the Friends Conflict Resolution Programs model on which the Handbook is based, and trained a whole generation of mediators. Vorwort Coop available This book will be promoted to professional group facilitators through the International Association of Facilitators Bloga ds will be placed on leadership, group process, training and management sites Advertising will be placed in Mother Earth News and The Progressive There will be an e-mail campaign to Business Management colleges and universities Zusammenfassung The Mediator's Handbook presents a time-tested, step-by-step model for helping people work through conflict from first contact through reaching a lasting resolution. The Toolbox section details the skills mediators need to understand conflict,facilitate the process, and help participants make decisions. Inhaltsverzeichnis Preface Overview What is mediation? A useful tool What makes mediation work? The mediator's role The anatomy of the mediation process The anatomy of a session Process-centered mediation Guiding principles Mediation terms THE PROCESS Getting to the Table Can mediation help this situation? How people find a mediator Voluntary or mandatory? Initial conve...
