Excellence in Managing Worldwide Customer Relationships

Summary

This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels.

Product details

• Authors: Thomas A. Cook, Thomas A. (American River International Cook, Cook Thomas A.
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 08.11.2016
• EAN: 9781482226195
• ISBN: 978-1-4822-2619-5
• No. of pages: 364
• Series: The Global Warrior Series
• Subjects: Social sciences, law, business > Business > Advertising, marketing; BUSINESS & ECONOMICS / Customer Relations, Customer services