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The impact of quality management was determinative in the 20th century. The process orientation and the system approach to organizing companies offered keys to improving customer satisfaction. Quality management is a highly adaptive, continually renewing field. New management tools are required in the increasingly agile business and social environment age. The literature and practice have several competing models, methods, and tools. However, the main concept behind them is common. This monograph aims to contribute to a better understanding of the quality management body of knowledge through a comprehensive approach to quality and quality management. The historical and system-oriented approach offers the opportunity for implementing or developing quality management solutions.
About the author
Éditeur de cet ouvrage. Doctorat, Dr. habil en sciences commerciales et organisationnelles, MSc en économie, BSc en ingénierie environnementale. Professeur associé. Institut des sciences de gestion, université de Miskolc. Intérêt de recherche : développement de méthodes personnalisées et d'outils de gestion afin d'accroître l'efficacité de la manière la plus simple possible.
