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Informationen zum Autor Stephen Olejniczak is Director of Operations for ATI, a long distance company. As a manager and trainer, he has worked with service providers, sales forces, and corporate customers for 13 years. Klappentext New to telecom? Get the scoop on all the basicsOrder, maintain, and troubleshoot telecom services from area codes to VoIPSo you're now in charge of all that telecommunications stuff? Don't panic -- here's your secret weapon! This plain-English guide will fill you in on the products, services, maintenance procedures, and key players in the telecom world, help you choose the most economical solutions for your business, and make you look good to the boss.Discover how to* Decide what your company needs* Analyze telecom carriers* Negotiate the best deal* Move phone numbers to another carrier* Order toll-free numbers* Recognize the causes of common problems Zusammenfassung * Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. Inhaltsverzeichnis Introduction 1 Part I: The ABCs of Telecom Service 7 Chapter 1: A Buyer's Scoop on Telecom 9 Chapter 2: Making (And Living with) Telecom Decisions 23 Chapter 3: Getting Around the Telecom Neighborhood 43 Part II: Reviewing Telecom Products and Prices 53 Chapter 4: Understanding Dedicated Service Requirements 55 Chapter 5: Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom 65 Chapter 6: Getting the Non-Accountant's Guide to Your Phone Bill 89 Part III: Ordering and Setting Up Telecom Service 111 Chapter 7: Ordering Regular Phone Lines and New Long-Distance Service 113 Chapter 8: Ordering Dedicated Service 133 Chapter 9: Ordering Toll-Free Service 165 Chapter 10: Activating Your Dedicated Circuit and Toll-Free Numbers 193 Part IV: Taking Care of Your Telecom System 209 Chapter 11: Maintaining Your Telecom Services 211 Chapter 12: Troubleshooting Switched Network Issues 233 Chapter 13: Troubleshooting Your Dedicated Circuits 259 Part V: What's Hot (Or Just Geeky) in the Telecom World 293 Chapter 14: Transferring Data, Not Just Voice Content 295 Chapter 15: Riding the Internet Wave: VoIP 309 Part VI: The Part of Tens 325 Chapter 16: Ten Acronyms and What They Really Mean 327 Chapter 17: Ten Troublesome Telecom Traits to Avoid 331 Chapter 18: Ten Places to Go for Hints and Help 337 Appendix: Making a Loopback Plug 343 Index 347 ...
List of contents
Introduction.
Part I: The ABCs of Telecom Service.
Chapter 1: A Buyer's Scoop on Telecom.
Chapter 2: Making (And Living with) Telecom Decisions.
Chapter 3: Getting Around the Telecom Neighborhood.
Part II: Reviewing Telecom Products and Prices.
Chapter 4: Understanding Dedicated Service Requirements.
Chapter 5: Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom.
Chapter 6: Getting the Non-Accountant's Guide to Your Phone Bill.
Part III: Ordering and Setting Up Telecom Service.
Chapter 7: Ordering Regular Phone Lines and New Long-Distance Service.
Chapter 8: Ordering Dedicated Service.
Chapter 9: Ordering Toll-Free Service.
Chapter 10: Activating Your Dedicated Circuit and Toll-Free Numbers.
Part IV: Taking Care of Your Telecom System.
Chapter 11: Maintaining Your Telecom Services.
Chapter 12: Troubleshooting Switched Network Issues.
Chapter 13: Troubleshooting Your Dedicated Circuits.
Part V: What's Hot (Or Just Geeky) in the Telecom World.
Chapter 14: Transferring Data, Not Just Voice Content.
Chapter 15: Riding the Internet Wave: VoIP.
Part VI: The Part of Tens.
Chapter 16: Ten Acronyms and What They Really Mean.
Chapter 17: Ten Troublesome Telecom Traits to Avoid.
Chapter 18: Ten Places to Go for Hints and Help.
Appendix: Making a Loopback Plug.
