Fr. 71.50

National Academy Of Engineering, Bruce R Guile, Bruce R. Guile, James Brian Quinn

Managing Innovation - Cases from the Services Industries

English · Paperback / Softback

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Description

This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.

Product details

Authors	National Academy Of Engineering
Assisted by	Bruce R Guile (Editor), Bruce R. Guile (Editor), James Brian Quinn (Editor)
Publisher	National Academies Press

Languages	English
Product format	Paperback / Softback
Released	01.02.1988

EAN	9780309038911
ISBN	978-0-309-03891-1
No. of pages	224
Dimensions	152 mm x 229 mm x 19 mm
Series	Series on Technology and Socia
Subjects	Natural sciences, medicine, IT, technology > Technology Social sciences, law, business > Business > Management

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