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Well publicised failures in risk management have appeared with shocking frequency over the past few years. Affected firms can suffer significant commercial damage or even bankruptcy as a result. Only now is there a growing realisation that risk management is a key management responsibility. This book will help turn your firm into a 'risk aware' organization which will be able to avoid catastrophic loss. It will also enable senior management to make better strategic and operational decisions, thanks to an informed understanding of business hazards.
Case studies from a wide cross section of different firms and markets are used to explain how to define, analyse and control operational risk.
List of contents
Risk management overview - Introduction to risk managementRethinking riskOperational risk and business changeThe benefits of ORMLiving in a goldfish bowl: reputation and operational riskOperational integrity - Building a supporting risk management architectureEstablishing policy and organisationDesigning and implementing operational controlsCreating an insurance strategyOperational delivery - Capacity managementHuman resource managementSupplier managementService managementSourcing managementProject risk managementCrisis managementOR issues for the 21st century - Financial institutions at the leading edgeChanges in e-business worldRisk and restructuringShared service centresJoint venturesMergers and acquisitionsCorporate governance pressures
