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AME's
Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized
Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.
To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.
Highlights include: Practical, in-depth description of lean office implementations, most of which have not been described in other publications.Responds to reader desire for real-world lean office information.Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.
List of contents
Foreword
Introduction
Section I: Leadership, Organization, and Training
Chapter One
HUI Expands Self-Directed Teaming to the Office
Chapter Two
Steelcase: Learning How to Implement Customer-Focused,
Enterprise-Wide Lean
Section II: Improving Processes
Chapter Three
Lean Goes Beyond the Production Floor
Chapter Four
Lean Office Events - Priceless Knowledge, Team Solutions
Chapter Five
Lean Success in an Administrative Environment
Chapter Six
Lean Office: Mapping Your Way to Change
Chapter Seven
Elgin Sweeper Co. Employees Clear a Path Toward Lean
Operations with Their Lean Enterprise System
Section III: Lean in Healthcare
Chapter Eight
Metamorphosis: Healthcare's Ongoing Transformation
Chapter Nine
"The Calling:" St. Vincent Hospice
Index
About the author
AME - Association for,
Summary
AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.
To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.
Highlights include:
Practical, in-depth description of lean office implementations, most of which have not been described in other publications.Responds to reader desire for real-world lean office information.Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.
