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List of contents
Preface
Acknowledgements
Introduction
There's hope
Both sides of the story
Injecting humanity
Communicating care
Too busy to care?
Part One
The main characters
The way it is
Men at the top
Even men at the top
Red tape and sticking plaster
Better than cure?
Common ground
Just nonsense
Buyer beware
Family matters
What goes around
Part Two: a glossary, of sorts
Choice
Clinical trials (see Testing treatments)
Communication
Copying letters
Drug trials (see Testing treatments)
Error (see Medical error)
Evidence-based medicine
Expert patients
Jargon
Language (see Communication; Jargon)
Managers
Medical error (also known as Swiss cheese ... )
MMR (Measles, mumps and rubella vaccine)
Money
MRSA (see Superbugs)
Obesity
Postcode care
Prevention
Private medicine
Rationing (see Choice; Postcode care)
Regulation
Star ratings (see Targets)
Superbugs
Targets
Testing treatments
Trusts
Waiting
Working hours
Postscript: a sting in the tale
About the author
Petit-Zeman, Sophie
Summary
Aims to explore and simplify the issues from both sides of the NHS - professionals and patients - and to improve mutual understanding of the problems. From the pitfalls of communication to waiting lists, MMR to MRSA, this book discusses things we know of but may know little about.
