Fr. 45.00

John Walker

Service, Satisfaction and Climate - Perspectives on Management in English Language Teaching

English · Paperback / Softback

Shipping usually takes at least 4 weeks (title will be specially ordered)

Description

Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Product details

Authors	John Walker
Publisher	Koninklijke Brill NV

Languages	English
Product format	Paperback / Softback
Released	06.10.2010

EAN	9781849509961
ISBN	978-1-84950-996-1
No. of pages	282
Dimensions	156 mm x 234 mm x 15 mm
Weight	400 g
Series	Innovation and Leadership in E Brill
Subjects	Humanities, art, music > Education > School education, didactics, methodology Social sciences, law, business > Business > Management

Customer reviews

No reviews have been written for this item yet. Write the first review and be helpful to other users when they decide on a purchase.