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Productivity has become a national priority. Its effects are being felt on all levels--national, industrial, and individual. An organization must be able to measure productivity before effectively improving it. This volume is the first practical guide for developing productivity measurement systems. It describes the use of the Productivity Measurement and Enhancement System (ProMES) designed by its author and his colleagues. An important tool for organizations, this step by step guide discusses how to measure productivity and then how to use this measurement.
Robert Pritchard's guide first presents a detailed description of the development and uses of ProMES. The background and description of ProMES is followed by details on how to develop ProMES in any organization. Questions and answers about using the system are discussed together with further issues on how to implement the system. The use of the system with other productivity improvement techniques is also covered. The volume concludes with a discussion on evaluating the effects of a productivity improvement system. It is a valuable practical source for industrial and organizational psychologists, management consultants, classes, and workshops.
List of contents
Introduction
Background and Description of the Productivity Measurement and Enhancement System (ProMES)The Importance of Productivity Measurement and Improvement
Understanding Organizational Productivity
Desirable Characteristics of a Productivity Measurement System
The ProMES Approach: An Overview
Comparison of ProMES to the Desirable Characteristics
Past Experiences with ProMES
Why ProMES Works
Developing ProMES in an OrganizationConditions Needed for Implementation
Developing the System: Preliminary Steps
Steps in Developing Products and Indicators
Steps in Developing the Contingencies
Developing the Feedback Report and Feedback Meetings
Aggregation Across Units
Issues in Implementing the System
Questions and Answers about ProMESGeneral Questions
Questions About Measurement
Questions About Feedback Reports and Meetings
Using ProMES with other Productivity Improvement TechniquesOther Interventions with ProMES
Designing Goal-Setting Systems
Designing Incentive Systems
Evaluating the Effects of a Productivity Improvement ProgramHow to Evaluate the Effects of a Productivity Improvement System
Conclusions
References
Appendixes
Bibliography
Index
About the author
ROBERT D. PRITCHARD is Professor of Psychology and director of the Industrial/Organizational Psychology Program at Texas A&M University. He has worked for more than 20 years in the area of organizational performance and productivity, and has published many articles and several books in the area.
Summary
This volume is the first practical guide for developing productivity measurement systems. An important tool for organizations, this step by step guide discusses how to measure productivity and then how to use this measurement. Robert Pritchard's guide first presents a detailed description of the development and uses of ProMES.
