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From the We all know people who are capable of connecting with almost anyone. They’re the ones we love talking to, who we turn to for advice, who What do they know about conversation that makes them so special? Supercommunicators, Charles Duhigg argues, understand that whenever we speak, we’re actually participating in one of three conversations: practical ( Skilled communicators know the importance of recognizing--and then matching--each kind of conversation, and how to hear the complex emotions, subtle negotiations, and hidden beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives, and how we see ourselves, and others, shape every discussion, from who will pick up the kids to how we want to be treated at work. With his trademark clarity and storytelling, Duhigg shows readers how to recognize these three conversations--and teaches us the skills we need to navigate them more successfully. Communication is a superpower. By bringing readers into jury deliberations and fraught CIA recruitments, into Netflix’s company-wide conversations about equity and the writers’ room of In the end, we learn a simple but powerful lesson: With the right tools, we can connect with anyone.
