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Informationen zum Autor Theodore H. Poister is professor of public administration at Georgia State University! where he specializes in public management and applied research methods. He is the author of four books and numerous journal articles and has been involved in performance measurement projects with a number of state agencies in Pennsylvania and Georgia! various local governments and nonprofit organizations! and the Transportation Research Board. Klappentext To help managers and executives in their ongoing quest for greater accountability and improved performance! this work offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. Inhaltsverzeichnis Tables! Figures! and Exhibits. Preface. The Author. Part 1: The Management Framework for Performance Measurement. 1. Introduction to Performance Measurement. 2. Developing Effective Performance Measurement Systems. Part 2: Methodological Elements of Performance Measurement. 3. Identifying Real Outcomes and Other Performance Measures. 4. Clarifying Program Goals and Objectives. 5. Defining Performance Indicators. 6. Analyzing Performance Data. 7. Reporting Performance Data. 8. Processing Performance Data. Part 3: Strategic Applications of Performance Measurement. 9. Using Performance Measures to Support Strategic Planning and Management. 10. Incorporating Performance Measures into the Budgeting Process. 11. Supporting Performance Management Systems. 12. Improving Quality! Productivity! and Customer Service. 13. Using Comparative Measures to Benchmark Performance. Part 4: The Process Side of Performance Measurement. 14. Implementing Effective Measurement Systems. References. Index.
