ITSM Value Streams - Transform opportunity into outcome

ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers.

About the author

David Billouz is an ITIL Master with 20+ years of experience in ITSM. Akshay Anand is an ITSM architect, author, and keynote speaker with over 25 years' experience. Mark Smalley is an independent writer, speaker and bridge-builder with 45 years of IT management experience. Rajiv Dua is an experienced ITSM consultant with over 20+ years of experience.

Summary

ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers.

Product details

• Authors: Anand Akshay Anand, Akshay Anand, David Billouz, Billouz David Billouz, Rajiv Dua, Dua Rajiv Dua, Mark Smalley
• Publisher: BCS, The Chartered Institute for IT
• Languages: English
• Product format: Paperback / Softback
• Released: 01.06.2023
• EAN: 9781780176079
• ISBN: 978-1-78017-607-9
• No. of pages: 202
• Dimensions: 170 mm x 244 mm x 13 mm
• Weight: 526 g
• Subjects: Guides; Natural sciences, medicine, IT, technology > IT, data processing > Data communication, networks