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Informationen zum Autor JACK B. REVELLE is leader of the Continuous Improvement Program at Hughes Missile Systems Company in Tucson, Arizona. JOHN (Jack) W. MORAN, PhD, CQM, CMC, is Chief Operating Officer of Changing Healthcare, Inc. which specializes in clinical and business consulting in the healthcare market. CHARLES A. COX, CMC, CQE, is principal consultant with The Compass Organization, Phoenix, Arizona. Klappentext Everything you need to design, implement, and manage a successful QFD program The QFD Handbook is a total how-to guide for companies planning to initiate a QFD program as well as those that already have one in place. Over the course of 23 contributed chapters, organized according to subject area, this book tutors managers and engineers in basic and advanced QFD principles and practices. Among more advanced topics covered are Taguchi methods, FMEA, TRIZ, and Business Process Reengineering. In addition to traditional application areas, you will find in-depth discussions of QFD in ISO 9000, QS 9000, environmental life cycle, service design, robust design, and software design. On the disk Designed to function in conjunction with the book or as a stand-alone tool for everyday use, the QFD/Pathway software helps QFD teams to develop, deploy, and manage a complete QFD program. This user-friendly, interactive software tool provides valuable assistance at each step of the QFD process, helping members define customer needs, establish goals, translate goals into specific actions, overcome common roadblocks, and more. The QFD Handbook is an indispensable resource for executives, managers, engineers, and R&D professionals who want their companies to survive and thrive in today's supercompetitive industrial marketplace. Zusammenfassung The increased focus on customers' needs has allowed organizations employing quality function deployment (QFD) to develop a competitive advantage in quality! cost! development cycle time! and delivery. This will be one of the first books to bring together the top individuals in QFD to discuss its applications in all areas of business. Inhaltsverzeichnis INTRODUCTION TO QFD: What You Need to Know about QFD; Some Results of Using QFD; USING QFD ON A PROJECT BASIS: To Design Products; With Failure Mode Effects Analysis; For Business Process Reengineering; Some Unique Applications; APPLYING QFD ON AN ONGOING BASIS: Continuous Improvement; Operating Environment and Product Life Cycle; Designing, Measuring and Monitoring Systems; MANAGING AND MONITORING QFD: Management's Influence and Impact on QFD; Management's Nine Actions; Management's QFD Review Process; Planning for Product, Service or Process Development; Alternative Approaches to QFD; Appendices....
