Read more
Informationen zum Autor PAUL R. NIVEN is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses reach breakthrough results using the Balanced Scorecard. In addition to publishing articles on performance management in Journal of Cost Management and Journal of Strategic Performance Measurement , he is the author of the highly successful books, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results and Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies , both published by Wiley. He may be reached through his Web site at senalosa.com. Klappentext The complete guide to analyzing and maximizing a company's balanced scorecardPresenting the next step for balanced scorecard implementation, Balanced Scorecard Diagnostics provides a step-by-step methodology for analyzing the effectiveness of a company's balanced scorecard and the tools to reevaluate balanced scorecard measures to drive maximum performance. CEOs, CFOs, CIOs, vice presidents, department managers, and business consultants will find all the essential tools for analyzing a balanced scorecard methodology to determine if it's running at maximum performance and for seamlessly implementing changes into the scorecard.Paul R. Niven (San Marcos, CA) is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses get best-in-class performance. He is the author of two successful books, Balanced Scorecard Step-by-Step (0-471-07872-7) and Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies (0-471-42328-9), both from Wiley. Zusammenfassung The complete guide to analyzing and maximizing a company's balanced scorecardPresenting the next step for balanced scorecard implementation, Balanced Scorecard Diagnostics provides a step-by-step methodology for analyzing the effectiveness of a company's balanced scorecard and the tools to reevaluate balanced scorecard measures to drive maximum performance. CEOs, CFOs, CIOs, vice presidents, department managers, and business consultants will find all the essential tools for analyzing a balanced scorecard methodology to determine if it's running at maximum performance and for seamlessly implementing changes into the scorecard.Paul R. Niven (San Marcos, CA) is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses get best-in-class performance. He is the author of two successful books, Balanced Scorecard Step-by-Step (0-471-07872-7) and Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies (0-471-42328-9), both from Wiley. Inhaltsverzeichnis Preface xi Acknowledgments xvii Chapter 1 The Current State of the Balanced Scorecard 1 The Road Ahead 1 Why the Balanced Scorecard Has Risen to Prominence 2 The Balanced Scorecard 12 Is the Balanced Scorecard Here to Stay? 17 Chapter 2 First Things First 23 Why Balanced Scorecard and Why Now? 23 Who Owns the Balanced Scorecard?: Exploring Executive Sponsorship 30 Self-Assessment Questions 38 Chapter 3 Before You Measure 41 Your Balanced Scorecard Team 41 Balanced Scorecard Training 48 Getting the Word Out: Communication Planning 50 Terminology and the Balanced Scorecard 55 Your Balanced Scorecard Implementation Plan 57 Chapter 4 Strategy Maps 63 Developing the Strategy Map 65 Personalizing Your Strategy Map 86 Chapter 5 Measures, Targets, and Initiatives 93 Performance Measures 93 Adding Meaning to Measurement through the Use of Targets 110 Mapping and Prioritizing Organizational Initiatives 116 Chapter 6 Cascading the Balanced Scorecard to Drive Organizational Alignment 127 Developing Implementation Principles for Cascading Success 129...
