Read more
Informationen zum Autor RUDOLF MELIK is the President and CEO of Tenrox and has more than ten years' experience in software engineering and project management. Tenrox, listed in Software magazine's World's 500 Largest Software Companies, won Microsoft's Innovation Solution of the Year award in 2001. A privately held company that has grown at an average rate of sixty percent annually, Tenrox has six products and more than 600 corporate customers in forty countries. LUDWIG MELIK is Vice President-Sales and Marketing at Tenrox. ALBERT S. BITTON is Director-Business Development at Tenrox. GUS BERDEBES is Vice President-Professional Services at Tenrox. ARA ISRAILIAN is a founder and COO of Tenrox. Klappentext Using traditional ERP software to streamline operations in a project- or service-oriented organization is like trying to mow your lawn with a hedge trimmer: you can get the job done, but it's a lot more work than it has to be. Professional Services Automation introduces a new generation of software designed specifically to maximize performance in firms whose main deliverables are not tangible products. This comprehensive, practical guide explains the many advantages of professional services automation (PSA) for service and project organizations. It evaluates the numerous PSA vendor offerings and helps you select and implement the PSA solutions that will make your enterprise more efficient, productive, and profitable. You'll also discover the many ways in which PSA can help your organization: Streamline client invoicing to reduce A/R and increase cash flow Improve resource utilization, productivity, and efficiency Implement accurate revenue recognition methods Track project status and costs Streamline reporting, analysis, and decision-making capabilities Increase customer satisfaction The key to selecting the optimal PSA solutions is to ask the right questions, both about the software and about your organization. Professional Services Automation helps you evaluate your firm's internal processes; identify specific needs, such as Web capability and compatibility with specific databases; and consider all of the benefits, costs, and corporate risks associated with implementing each PSA solution. The return on investment for PSA is quite impressive and is usually realized in a short period of time. This authoritative handbook helps you maximize ROI by choosing the most appropriate PSA solution, implementing it seamlessly into your business methodologies and practices, and improving internal processes to increase the benefit of mechanized solutions. Zusammenfassung Professional Services Automation (PSA) software is a new application that replaces Enterprise Resource Planning (ERP) in the field of professional services like consulting! law! and CPA. Whereas ERP was designed for tracking tangible items at manufacturing firms! PSA serves the same purpose for firms whose main deliverable product is intangible. Inhaltsverzeichnis Foreword. Preface. Acknowledgments. PART 1: WHAT ARE PSA, SPO, ESM, SRM, ESA, AND BPA? Managing the Service Supply Chain. Streamlining Business Processes. PART 2: SECTION A. PROFESSIONAL SERVICES AUTOMATIONCOMPONENTS. Opportunity Management. Resource Management. Project Management. Purchasing Workflows. Revenue and Cost Accounting. Timesheet Management. Labor Management. Expense Management. Invoicing. Request and Issue Tracking. Knowledge Management. Performance Analysis. PART 2: SECTION B. EXTENDED COMPONENTS. Customer/Partner Relationship Management. Human Resource Management. Complete Enterprise Accounting. PART 3: SELECTION AND IMPLEMENTATION. Evalua...
