Impact of Core Banking and Service Quality on Customer Satisfaction - in Commercial Bank of Ethiopia (a Case of Gurd Shola Branch). DE

Core banking and all service quality dimensions (tangibility, assurance, empathy, Responsiveness and reliability) are positively and significantly connected to customer Satisfaction. Tangibility, assurance and responsiveness have positively affect customer satisfaction. So, this books explains about the impact of core banking and service quality on customer satisfaction in the commercial bank of Ethiopia (a Case of Gurd Shola Branch).

About the author

Bayu Aklog est né en 1988 en Éthiopie, plus précisément à Gondar. Bayu a obtenu son BEd, son BSC et son MBA dans les universités de Bahir Dar, Adama Science &Technology et Leadstar. Bayu travaille au secrétariat de la Chambre des représentants du peuple de la FDRE en tant que chercheur principal en finances publiques.

Product details

• Authors: Bayu Aklog
• Publisher: LAP Lambert Academic Publishing
• Languages: English
• Product format: Paperback / Softback
• Released: 04.04.2023
• EAN: 9786206154228
• ISBN: 9786206154228
• No. of pages: 92
• Subject: Guides > Law, job, finance > Family law