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Objective: To determine how service quality influences productivity in the company Importaciones y Exportaciones Felles E.I.R.L. in the district of Santa María, 2021.Methods: The study population was 25 workers of the company Importaciones y Exportaciones Felles E.I.R.L. The Likert scale questionnaire was used as a measurement instrument. The following dimensions were considered: Responsiveness, Empathy, Reliability, Efficiency, Effectiveness, Effectiveness for both variables. The reliability of the instruments was assessed by Shapiro Wilk. Pearson's test. Results: The results show that as shown in Table 24, a correlation coefficient of r= 0.270 was obtained, with a p= 0.019 (p> 0.05), which means that the alternative hypothesis is accepted and the null hypothesis is rejected. Conclusion: The results obtained show that there is a relationship between the two variables: Quality of service and Productivity, because there is a weak negative correlation, but at the same time the significance level is greater than 0.05, which demonstrates the relationship between the two variables and their dimensions.
About the author
Licenciado em Negócios Internacionais, mestrado em ensino superior, professor de inglês desde 2015. Peruano - 26 anos de idade.
