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**{::}ENTER THE NEW WORLD OF WORK{::}**
The New World of Work has blurred the lines between work and personal life, and the definition of an office has changed forever.
In 2020, the pandemic forced a massive remote work experiment as every company across the globe abandoned their offices and assembled a virtual workforce overnight.
What started with a movement at the turn of the century has become the new normal for companies who want to attract and retain talent. While some companies will require workers to return to the office, most companies will continue to offer workers flexibility and the ability to work partially from home or anywhere.
List of contents
Introduction
Section 1: Where Did the Work Go?
Chapter 1: It's in Plain Sight, and It's Up to You Find It
Chapter 2: Who Moved My Cube?
Chapter 3: Three Workforce Trends
Chapter 4: The Empowered Customer
Section 2: Work Fractionalized
Chapter 5: Tomorrow's Career
Chapter 6: Capitalizing on Virtual Careers
Chapter 7: Rethink Your Career Strategy
Chapter 8: New Business Models for the Gig Economy
Section 3: Talent Globalized
Chapter 9: Completing for Virtual Talent
Chapter 10: Close the Talent Gap
Chapter 11: Motivating Tomorrow's Workforce
Section 4: Technology Virtualized
Chapter 12: The Customer Service Revolution
Chapter 13: Creating a Productive, Tech-Enabled Workforce
Chapter 14: No Buildings, No Fear
Chapter 15: Everything is Digital
Section 5: Now What?
Chapter 16: Education Must Change (or Die)
Chapter 17: Business and Purpose: Find Your Why
About the Authors
About the author
During his 30 years in leadership roles at large and small enterprises,
TIM HOULNE has always focused on the customer. A serial entrepreneur, Tim sits on the boards of directors of several companies and a charity. He coauthored Amazon's bestseller,
The New World of Work, and the second edition,
The Cube, The Cloud, and What's Next. He is also an avid golfer, traveler, and sports enthusiast and resides in Plano, Texas.
As CEO of Humach, Houlne helps companies deliver radically innovative and outstanding customer experiences. Humach (human + machine) transforms how companies sell and supports customers by blending humans in the loop with AI and machine learning for improved customer experiences.
Summary
As most Americans were recovering from the 2008 financial sector meltdown, our global economy spawned an entirely new way of organizing work. As a result, jobs disappeared, but the work did not. Instead, it moved to the cloud.
The shift to a virtual workforce was subtle and slow to adopt, until the COVID - 19 pandemic changed the way the world worked.
Now, there are literally no limits to what, how, and where work can be performed. These changing patterns have transformed jobs as work moves seamlessly across the globe, oblivious to borders or locations.
While every company had to adjust to the new world of work, smart companies and leaders will continue to leverage the global talent marketplace by using the cloud and this high-demand skilled, virtual workforce for competitive advantage.
