Human Resource Management in the Hospitality Industry

Informationen zum Autor Frank M. Go is the author of Human Resource Management in the Hospitality Industry, published by Wiley. Klappentext This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations. Zusammenfassung This book examines issue in human resource management in hospitality! including selection! compensation! motivation! training! and labor relations. Inhaltsverzeichnis Human Resources--The Key to Service Quality. Communication. Leadership. Motivation. Conflict Resolution. Stress and Coping. Decision Making. Training Structure. Organization Development. Strategy Formulation and Planning for Implementation. Appendix. Bibliography. Glossary. Index.

List of contents

Human Resources--The Key to Service Quality.

Communication.

Leadership.

Motivation.

Conflict Resolution.

Stress and Coping.

Decision Making.

Training Structure.

Organization Development.

Strategy Formulation and Planning for Implementation.

Appendix.

Bibliography.

Glossary.

Index.

Product details

• Authors: Tom Baum, Tom (The University of Buckingham) Baum, Tom (The University of Buckingham) Go Baum, Baum Tom, Go, FM Go, Frank M Go, Frank M. Go, Frank M. (The Hong Kong Polytechnic University Go, Frank M. (The Hong Kong Polytechnic University) Go, Frank M. Monachello Go, GO FRANK M MONACHELLO MARY BA, Go Frank M., Mary L Monachello, Mary L. Monachello, Mary L. (The University of Calgary and The Banff Centre for Management) Monachello, Monachello Mary L.
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Hardback
• Released: 27.03.1996
• EAN: 9780471110569
• ISBN: 978-0-471-11056-9
• No. of pages: 352
• Subjects: Guides > Food & drink; Social sciences, law, business > Business > Individual industrial sectors, branches; Hotel & holiday accommodation guides, Personnel & human resources management, Personnel and human resources management, Travel guides: hotel and holiday accommodation guides, Hotel & catering trades, Hotel, hospitality and catering trades