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Informationen zum Autor Dianna Booher is an American author, and communication expert. She is also the chief executive of Booher Research Institute, a Colleyville, Texas-based company that offers communication consulting, executive coaching, and publishing strategies for Fortune 500 organizations and nonprofit organizations. Klappentext A hands-on, easy-to-use guide for effective letter writing and business communications for the busy manager and executive. This is not a book of techniques on grammar, but rather a ready-to-use collection of more than 350 model letters, and with 1,600 different phrases. Zusammenfassung A hands-on! easy-to-use guide for effective letter writing and business communication for the busy manager and executive. This is not a book of techniques on grammar! but rather a ready-to-use collection of more than 350 model letters! with 1600 different phrases. Inhaltsverzeichnis A NOTE TO THE BUSY EXECUTIVE ix INTRODUCTION x ACCOMPLISHMENTS 2 To Document to Colleagues and Superiors 2 ADJUSTMENTS 4 Positive Response 4 Negative Response 6 ANNIVERSARY DATES 10 Of Your Own Firm 10 Of Individual's Service to Your Firm 12 Of Client's or Customer's Business 14 ANNOUNCEMENTS 16 Of Mergers, Acquisitions, Restructuring 16 ANNUAL MEETINGS 20 4) Notice of Meeting Time and Place 20 Shareholder's Proxy 23 ANNUAL REPORTS 24 Letter from the CEO 24 Congratulatory Responses 30 APOLOGIES 36 Admitting Error 36 Avoiding Responsibility for Error 40 APPOINTMENTS 44 Requesting 44 Declining 48 Postponing or Cancelling 52 APPRECIATION 56 Absence from Office Because of Illness or Travel 56 On Presentation of Awards, Bonuses 60 BIDS 62 Soliciting 62 Accepting 66 Rejecting 68 BILLING ERRORS 72 Pointing Out 72 Correcting: 76 Buyer's Error 76 Seller's Error 80 COMMENDATIONS 86 To Program Chairperson or Meeting Planner 86 To a Speaker 88 For Excellent Service from Outside Staff 90 For Excellent Service, Work, Results from Your Own Staff 94 COMPLAINTS 98 1 To Subordinates 98 To Peers 102 To Superiors 106 About Poor Service, Defective or Inferior Product 110 CONDOLENCES 116 Death 116 Response to Condolences 122 CONFIRMATIONS 124 Of Phone Conversations or Meetings 124 To Speakers 128 Of Attendance at Event 130 CONGRATULATIONS 132 Expression on: 133 Receipt of an Award 133 Birth of Baby 136 Birthday 138 Civic Achievement 140 New Job 143 Promotion 146 Publication 149 Retirement 156 Wedding 158 Response to Congratulations 160 CREDIT AND COLLECTION 164 To Creditors Promising Payment 164 Investigations 168 Offering Credit 172 Refusing Credit 174 Cancelling Credit 178 Collection Letters 182 Casual Reminder 183 Stronger Reminder 185 Appeal for Discussion 190 Urgent Demand 193 DISMISSALS 196 Layoffs 196 Unsuitable Employee 200 EMPLOYMENT OFFERS 202 Accepting Job 202 Declining Job 204 EXPENSES 206 To Encourage Employees to Watch or Eliminate 206 FAREWELLS 208 To the Person Leaving 208 From the Person Leaving 212 HIRING 216 Acknowledging Receipt of Resume 216 Offering a Job 220 Refusing an Applicant 224 HOLIDAY GREETINGS 228 HONORARY USE OF NAME, TESTIMONIAL, OR CHAIR POSITION 236 Requesting 236 Accepting 240 Declining 242 INFORMATION 244 Requesting: 244 From Client, Customer 245 From Vendor 249 From Others...
