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Informationen zum Autor SUBIR CHOWDHURY is Chairman and CEO of ASI Consulting Group?the world leader on Six Sigma and quality leadership implementation consulting and training. As one of the world?s foremost authorities in helping leaders achieve positive and measurable results in business process improvement, Chowdhury?s clients include global Fortune 100 companies as well as small organizations in both the public and private sectors. Hailed by the New York Times as a "leading quality expert," Chowdhury is the author of eleven books, including the international bestseller The Power of Six Sigma, which has been translated in more than twenty languages and has sold more than a million copies. Klappentext Next Generation Business Handbook offers strategies for the next generation of business success from the best business schools around the world.* Presents fresh ideas from the young, up-and-coming business thinkers and experts from the world's best business schools.* Coverage of topics like career imprinting and operating in a virtual workspace that are receiving increased attention in organizations.* Organized around Chowdhury's "next generation business model." Zusammenfassung Next Generation Business Handbook offers strategies for the next generation of business success from the best business schools around the world.* Presents fresh ideas from the young, up-and-coming business thinkers and experts from the world's best business schools.* Coverage of topics like career imprinting and operating in a virtual workspace that are receiving increased attention in organizations.* Organized around Chowdhury's "next generation business model." Inhaltsverzeichnis Preface. Acknowledgments. SECTION I: LEADERSHIP. Introduction. Part One: Leadership and the Business Environment. 1. The Effective Leader. 2. Using Organizational Culture as a Leadership Tool. 3. Leadership and Innovation. 4. Leadership and Destructive Self-Confidence. Part Two: Leadership and Learning. 5. Leading by Analogy. 6. Career Imprinting and Leadership Development. Part Three: Leadership and Employees. 7. Leading by Doing. 8. Leadership to Improve Performance. 9. Managing Leadership Images. Part Four: Leadership and the Workplace. 10. Leadership in the Virtual Workplace. 11. Leadership in a Branded World. 12. Managing a Self-Managed Team. 13. The Merchandising of Leadership. SECTION II: STRATEGY. Introduction. Part One: Strategies for Competitive Advantage. 14. Quality Strategy. 15. Competing on Social Capabilities. 16. Dynamics of Competitive Interaction. 17. Strategic Advantage and the Dynamics of Organizational Competence. Part Two: Strategic Planning and Renewal. 18. To Plan or Not to Plan? 19. Mastering Strategic Renewal. Part Three: Strategies for the Networked Economy. 20. Value Creation in the Networked Economy. 21. Global Strategy in an Internet Era. Part Four: Strategies for Business Expansion. 22. Symbiosis or Parasitism? 23. Globalization and Management Attention. Part Five: Strategies for Nonprofit Organizations. 24. Strategy Dynamics for Nonprofit Organizations. SECTION III: CUSTOMER MANAGEMENT. Introduction. Part One: Relating to the Customer. 25. Understanding Customer Needs. 26. Strengthening Customer Relationships. 27. Building Customer Interface. 28. Avoiding Traps in Customer Relations. 29. Customer Relations Online. Part Two: Experience with the Customer. 30. Customer Experience. 31. Coping with Critical Criticism. 32. Growing Pains. 33. Persuading with Emoti...
