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When Assessment in Student Affairs first appeared in 1996, readers discovered a practical context for viewing the power of assessment across the domain of student services. Since then, John H. Schuh and M. Lee Upcraft have received numerous requests for more specific and hands-on guidance to assessing and communicating the value of student affairs. This manual continues the conversation begun in their earlier book and provides a full range of practical tools for conducting effective assessments.
List of contents
PRINCIPLES AND PURPOSES. Why Assessment in Student Affairs? Steps in the Assessment Process. METHODS. Qualitative Assessment. Conducting Focus Groups. Designing and Selecting Quantitative Instruments. How to Conduct Mail--Out Surveys. Telephone Surveys (B. Moore). Web--Based Data Collection (T. Wortman & M. Upcraft). BASIC APPROACHES. Needs Assessment. Satisfaction Assessment. Assessing Learning Outcomes. Environmental Assessment. Assessing Cost Effectiveness (K. Kennedy, et al.). Assessment and Accreditation. Drop Out Assessment. Post--Graduate Assessment PROGRAMS AND SERVICE AREAS. Assessing Student Academic Success (L. Shibley & M. Upcraft). Assessing Group Educational Programs. Assessing First--Year Programs (J. Crissman & M. Upcraft). Assessing Campus Recreation Programs. Assessing an Office of Financial Aid. Assessing Admissions Programs. Assessing Residence Life Programs. Assessing College Unions. Assessing Health Services (M. Spear). Assessing Career Services (J. Rayman). Assessing Counseling Centers (Dennis Heitzmann & K. Nafziger). Assessing an Office of Student Conduct. Assessing Greek Life. Getting Started. Arranging for a Consultant. Ethical Issues. Strategies for Implementing an Assessment Program. Resources: Review of Selected Assessment Instruments.
About the author
JOHN H. SCHUH is professor of educational leadership and department chair at Iowa State University. He is also the editor of New Directions for Student Services and associate editor for the Journal of College Student Development. M. LEE UPCRAFT is research associate for the study of higher education, assistant vice president emeritus for student affairs, and affiliate professor emeritus of higher education at The Pennsylvania State University.
