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Informationen zum Autor RON BLICQ and LISA MORETTO are Senior Consultants with RGI International Inc., a consulting firm specializing in oral and written communication skills. They travel all over the world teaching the techniques presented in this book to individuals in technical organizations in a variety of industries. Both are active IEEE members and have served on the Administrative Committee of the Professional Communication Society. They have technical backgrounds and are enthusiastic about helping technical professionals learn to write and communicate. Visit them at www.rgilearning.com Klappentext Berichte schreiben, Vorschläge schriftlich einreichen - das sind zwar notwendige, aber unliebsame Aufgaben im Arbeitsalltag. Wie Sie eindrucksvoller formulieren und trotzdem schneller ans Ziel kommen, verrät Ihnen dieses Buch. "Writing Reports to Get Results" ist eine praktischer Ratgeber mit einer Fülle nützlicher Tipps, Beispiele und Arbeitsanleitungen. Behandelt werden drei Arten von Berichten (formelle, halbformelle und formlose). Diese 3. Auflage wurde sorgfältig aktualisiert. Zusammenfassung This handbook provides tips and guidelines for writing all types of reports and proposals. Demonstrating how to create more effective and clear results through the pyramid method of professional writing, this title takes the reader step-by-step through the process. Inhaltsverzeichnis Preface xi Part I A Practical Approach to Report Writing 1 1 How to Use These Guidelines 2 2 The Report Writer's Pyramid 4 Getting Started 4 Identifying the Reader 5 Identifying the Message 6 Using the Pyramid Method 7 Focusing the Message 8 Developing the Details 10 Expanding the Details Section 13 Part 2 Informal Reports 17 3 Incident, Field Trip, and Inspection Reports 18 Incident Reports 18 Incident Report: Reporting a Project Delay 20 Field Trip Reports 22 Trip Report No. 1: Reporting an Installation 24 Trip Report No. 2: Reporting a Site Evaluation 26 Reporting Conference Attendance 26 Inspection Reports 28 Inspection Report No. 1: Inspecting a Contractor's Work 32 Inspection Report No. 2: Inspecting Electronic Equipment 34 4 Progress Reports, Project Completion Reports , and Short Investigation Reports 38 Progress Reports 38 Occasional Progress Report 40 Progress Report No. 1: Occasional Progress Report 42 Periodic Progress Report 44 Progress Report No. 2: Periodic Progress Report 45 Headings and Paragraph Numbering 49 Project Completion Report 49 Project Completion Report: Reporting a Project Is Finished 50 Short Investigation Reports 52 Short Investigation Report: Correcting an Electrical Problem 53 Part 3 Semiformal Reports and Proposals 55 5 Test and Laboratory Reports 56 Industrial Laboratory Reports 56 Industrial Laboratory Report: Testing a Water Stage Manometer and Digital Recorder 58 Academic Laboratory Reports 67 6 Investigation and Evaluation Reports 69 Semiformal Investigation Report: Study of High Gas Consumption 70 Comparison between Semiformal and Letter-Form Investigation Reports 80 7 Suggestions and Proposals 84 Informal Suggestions 85 Informal Suggestion: Proposal for a Study 86 Semiformal Proposals 86 Proposals That Present an Idea 88 Semiformal Proposal No, 1: Proposal to Install Videoconference Facilities in Three Capilano Group Divisions 90 Proposals That Offer a Service 105 Semiformal Proposal No. 2: Offering to Provide a Service 106 The Formal Proposal 117 Letter of Transmittal 119 Summary 119 Introduction 119 Desc...
