Technology and Offshore Outsourcing Strategies

Informationen zum Autor GRAHAM BECK PA Consulting Group, UKDAN BHIDE Founder and CEO, Outsourcing Consulting and Management Corporation, USAJONATHAN CHEVALLIER BPO Market Development Director, Xansa, UK MIKE CHIASSON Assistant Professor of Management Information Systems, Haskayne School of Business, University of Calgary, CanadaSARA CULLEN Managing Director, Sara Cullen and Associates, AustraliaDARREN DALCHER Professor, Middlesex University, UKPAUL DAVIES Managing Director, Onshore Offshore Ltd, UKASHOK C. DEVATA IndiaAL DEXTER Professor Emeritus, Saunder School of Business, University of British Columbia, CanadaDAVID FEENY Fellow in Information Management, Oxford University, UKMIKE FRIEND Research Manager, IDC, UKJEFF KAPLAN Founder & Managing Director, THINKstrategies, USAMARK KOBAYASHI-HILLARY Independent Outsourcing Consultant, UKRACHNA KUMAR Professor, United States International College of Business, USAMARY LACITY Professor of Information Systems, University of Missouri-St Louis, USAPAUL MORRISON Managing Consultant, ALS Consulting, UKHILARY ROBERTSON Xansa, UKTHEOPHANIS STRATOPOULOS Assistant Professor of MIS at the Whittemore School of Business and Economics, WSBE - University of New Hampshire, USALESLIE WILLCOCKS Professor of Information Management and E-business, Warwick Business School, UKDAVID WOTHERSPOON Partner, Vancouver office, Fasken Martineau DuMoulin LLP, Canada Klappentext Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. At the same time, it is one of the most talked about and hotly debated topics of our times. This book analyses these trends with leading outsourcing practitioners providing a strategic look at how the modern corporation can succeed through outsourcing, the pitfalls and hidden costs of offshoring, what to include in an outsourcing contract, and what outsourcing will look like in the future. Zusammenfassung Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. At the same time, it is one of the most talked about and hotly debated topics of our times. This book analyses these trends with leading outsourcing practitioners providing a strategic look at how the modern corporation can succeed through outsourcing, the pitfalls and hidden costs of offshoring, what to include in an outsourcing contract, and what outsourcing will look like in the future. Inhaltsverzeichnis Foreword; M.F.Corbett Introduction; P.Brudenall PART 1: A FRAMEWORK FOR SUCCESSFUL OUTSOURCING From Fixed Contracts to Dynamic Partnerships: Successful Outsourcing in a Changing World; D.Dalcher PART 2: STRATEGIES FOR OFFSHORE OUTSOURCING Strategic Offshoring: Decision Analysis, Best Practices, and Emerging Trends; D.Bhide The Politics of Offshoring: Trends, Risks and Strategies; P.Morrison Offshoring: Hidden Benefits and Hidden Costs; P.Davies PART 3: UNDERSTANDING BUSINESS PROCESS OUTSOURCING Business Process Outsourcing: A Manager's Guide to Understanding the Market Phenomenon; A.C.Devata, R.Kumar & T.Stratopoulos Offshore Business Process Outsourcing: Strategies to Minimise Failure; J.Chevallier & H.Robertson PART 4: ACHIEVING BUSINESS TRANSFORMATION THROUGH OUTSOURCING BPO as Enterprise Partnership: The BAE-Xchanging Transformation Strategy for HR Procurement; M.Lacity, L.Willcocks & D.Feeny Sustainable Transformation: Where IT Falls Short and Business Process Outsourcing Must Deliver; M.Friend PART 5: MANAGING THE OUTSOURCING RELATIONSHIP How to Manage the Outsourcing Relationship; G.Beck Designing Successful Outsourcing Relationships - Selected Techniques from a Lifecycle Perspective; S.Cullen PART 6: THE LEGAL FOUNDATIONS The Outsourcing Contract: Structure & Tactics, P.Brudenall Systems Development Outsourcing: Lessons from Litigation; M.Chiasson, A.Dexter & D.Wo...

List of contents

Foreword; M.F.Corbett Introduction; P.Brudenall PART 1: A FRAMEWORK FOR SUCCESSFUL OUTSOURCING From Fixed Contracts to Dynamic Partnerships: Successful Outsourcing in a Changing World; D.Dalcher PART 2: STRATEGIES FOR OFFSHORE OUTSOURCING Strategic Offshoring: Decision Analysis, Best Practices, and Emerging Trends; D.Bhide The Politics of Offshoring: Trends, Risks and Strategies; P.Morrison Offshoring: Hidden Benefits and Hidden Costs; P.Davies PART 3: UNDERSTANDING BUSINESS PROCESS OUTSOURCING Business Process Outsourcing: A Manager's Guide to Understanding the Market Phenomenon; A.C.Devata, R.Kumar & T.Stratopoulos Offshore Business Process Outsourcing: Strategies to Minimise Failure; J.Chevallier & H.Robertson PART 4: ACHIEVING BUSINESS TRANSFORMATION THROUGH OUTSOURCING BPO as Enterprise Partnership: The BAE-Xchanging Transformation Strategy for HR Procurement; M.Lacity, L.Willcocks & D.Feeny Sustainable Transformation: Where IT Falls Short and Business Process Outsourcing Must Deliver; M.Friend PART 5: MANAGING THE OUTSOURCING RELATIONSHIP How to Manage the Outsourcing Relationship; G.Beck Designing Successful Outsourcing Relationships - Selected Techniques from a Lifecycle Perspective; S.Cullen PART 6: THE LEGAL FOUNDATIONS The Outsourcing Contract: Structure & Tactics, P.Brudenall Systems Development Outsourcing: Lessons from Litigation; M.Chiasson, A.Dexter & D.Wotherspoon PART 7: LOOKING AHEAD - ISSUES FOR THE FUTURE The Future of Offshore Outsourcing as a Strategic Management Tool; M.Kobayashi-Hillary Utility Computing: A Better Model for Outsourcing Success?, J.Kaplan

Product details

• Authors: Peter Brudenall
• Assisted by: Brudenall (Editor), P Brudenall (Editor), P. Brudenall (Editor), Peter Brudenall (Editor)
• Publisher: Palgrave UK
• Languages: English
• Product format: Hardback
• Released: 23.05.2005
• EAN: 9781403946195
• ISBN: 978-1-4039-4619-5
• No. of pages: 288
• Subjects: Social sciences, law, business > Business > Management; Management, B, Leadership, Business Strategy/Leadership, Operations Management, business strategy, Management science, Management of specific areas, Production management, Business Strategy and Leadership, Palgrave Business & Management Collection