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Develop 21st-century professional skills with ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition! This streamlined learning package provides step-by-step guidance to help you master front-office medical assisting and office management, while honing the critical-thinking and job skills you'll need for success as an allied health professional. The text features detailed coverage of fundamental administrative competencies, including professional responsibilities, interpersonal and written communications, records management, financial administration and office management. Simulated test questions, mapped competencies and updated certification standards add depth to every chapter and help you prepare for certification exams. New and revised content keeps you up-to-date on key developments in the field, including the newest requirements for electronic technology, insurance regulations, coding, health care reform, legal compliance and much more. Robust and reader-friendly, this trusted guide is essential reading for medical assistants who want to succeed in today's allied health careers.
List of contents
Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present and Future.
3. Medicolegal and Ethical Responsibilities.
Part II: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Written Correspondence.
6. Processing Mail and Electronic Correspondence.
Part III: MANAGING THE OFFICE.
7. Reception and the Medical Office Environment.
8. Telephone Procedures.
9. Appointments.
10. Office Management.
Part IV: RECORDS MANAGEMENT.
11. Filing Procedures.
12. Medical Records.
13. Drug and Prescription Records.
Part V: HEALTH CLAIMS.
14. Procedure Coding.
15. Diagnostic Coding.
16. Health Insurance Claims.
Part VI: FINANCIAL ADMINISTRATION.
17. The Revenue Cycle.
18. Banking and Bookkeeping.
19. Financial Management of the Medical Practice.
About the author
Linda L. French, CMA-C (AAMA), NCICS, CPC, is a certified medical assistant-clinical specialist (AAMA), nationally certified insurance and coding specialist (NCCT) and certified professional coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions and private corporations through UCSB-Extension.Lisa Turner, CMRS, M.A., M.S., B.A., has more than 25 years experience in education, teaching general office and medical office management, business communication and business law, among other subjects. Lisa has been an instructor at Southern Union State Community College in Opelika, Alabama, since 1994. A graduate of Auburn University, she holds an M.S. in human resource management from Troy University and an M.A. in education focusing on classroom technology from University of Phoenix.
Summary
Develop 21st-century professional skills with ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition! This streamlined learning package provides step-by-step guidance to help you master front-office medical assisting and office management, while honing the critical-thinking and job skills you'll need for success as an allied health professional. The text features detailed coverage of fundamental administrative competencies, including professional responsibilities, interpersonal and written communications, records management, financial administration and office management. Simulated test questions, mapped competencies and updated certification standards add depth to every chapter and help you prepare for certification exams. New and revised content keeps you up-to-date on key developments in the field, including the newest requirements for electronic technology, insurance regulations, coding, health care reform, legal compliance and much more. Robust and reader-friendly, this trusted guide is essential reading for medical assistants who want to succeed in today’s allied health careers.
