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Informationen zum Autor Patrick Lambe Klappentext "An expert on the topic of knowledge managment argues how the process of KM implementation can be improved"-- Zusammenfassung A comprehensive theoretical and practical guide to the operating principles of knowledge auditing, illustrated with numerous case studies. A knowledge audit provides an “at a glance” view of an organization's needs and opportunities. Its purpose is to improve an organization's effectiveness through a better understanding of the dynamics and levers of knowledge production, access, and use. However, this developing field is hampered by the lack of a common language about the origins and nature of knowledge auditing. In Principles of Knowledge Auditing , Patrick Lambe integrates the theory and practices of the field, laying out principles and guidelines for a clearer and more pragmatic approach to knowledge auditing that makes it more accessible to practitioners and researchers. Lambe examines knowledge auditing in the context of the development of communications, information, and knowledge management in the twentieth century. He critiques and clarifies ambiguities in how knowledge audits are approached and described, as well as how the results are conveyed within organizations. He discusses the benefits and risks of knowledge management standards. Knowledge auditors, he says, need a common frame of reference more than they need standards. Standards have their uses, but they provide only markers and sign posts and are poor representations of the richness of the landscape. He concludes with a set of guiding principles for practitioners. Inhaltsverzeichnis Introduction 1 I Recovering Our Past 1 Seeking to Understand Knowledge in Organizations 15 2 The History of Knowledge Audits 23 II Speaking Clearly about Audits 3 What is an Audit? A Definitional Approach 31 4 What Kind of Audit Is a Knowledge Audit? A Naturalistic Approach 43 5 What Are We Auditing? 63 III Drivers and Motivations 6 What Stimulated the Emergence of Knowledge-Related Audits? 77 7 Beginnings and Improvisations: Discovery Review, Inventory, and Participative Goal-Setting Audits 101 8 Authority Envy: Assessment Audits and Standards in Communication and Information Audits 127 9 The Battle for Standards in Knowledge Management 145 IV Speaking Clearly about Knowledge 10 Risky Metaphors 185 11 The Syllepsis Trap: When Choice of Language Becomes Problematic 191 12 The Language of Value: Assets and Capital 203 13 The Language of Value: Resources 227 14 Ascribing Value to Knowledge and the Implications for Influence and Control 245 15 The Inventory Audit: Auditing Knowledge Stocks 253 16 Unhelpful Dualisms: The Personal-Collective Dualism 261 17 Unhelpful Dualisms: The Tacit-Explicit Dualism 283 18 Typologies of Personal Knowledge 293 19 Typologies of Organizational Knowledge 301 20 Toward Integration: Typologies of Functional Knowledge 331 21 Conclusion: Possibilities 347 References 355 Index 393...
