Making Culture Change Happen

"Healthcare policy frequently invokes notions of cultural change as a means of achieving improvement and good-quality care. This Element unpacks what is meant by organisational culture and explores the evidence for linking culture to healthcare quality and performance. It considers the origins of interest in managing culture within healthcare, conceptual frameworks for understanding culture change, and approaches and tools for measuring the impact of culture on quality and performance. It considers potential facilitators of successful culture change and looks forward towards an emerging research agenda. As the evidence base to support culture change is rather thin, a more realistic assessment of the task of cultural transformation in healthcare is warranted. Simplistic attempts to manage or engineer culture change from above are unlikely to bear fruit; rather, efforts should be sensitive to the complexity and highly stratified nature of culture in an organisation as vast and diffuse as the NHS"--

List of contents

1. Introduction; 2. The Origins of Current Interest in Organisational Culture; 3. What is Organisational Culture?; 4. Measuring and Assessing Culture; 5. Making Culture Change Happen; 6. Conclusions; 7. Further Reading; Contributors; References.

Product details

• Authors: Russell Mannion, Russell (Health Services Management Centr Mannion, Russell (Health Services Management Centre Mannion, Mannion Russell
• Publisher: Cambridge University Press ELT
• Languages: English
• Product format: Paperback / Softback
• Released: 31.08.2022
• EAN: 9781009236904
• ISBN: 978-1-0-0923690-4
• No. of pages: 75
• Series: Elements of Improving Quality; Elements of Improving Quality and Safety in Healthcare
• Subjects: Natural sciences, medicine, IT, technology > Medicine > General; Social sciences, law, business > Business > General, dictionaries; MEDICAL / General, Organizational theory & behaviour, Organizational theory and behaviour, Health systems & services, Health systems and services