Developing Customer Service Targets By Assessing Customer Perspectives

Resulting from a research study sponsored by AWWA Research Foundation, this publication is intended for water suppliers seeking to provide the highest possible quality of water economically and reliably. Making use of 30 years of customer satisfaction research, the book introduces aspects of customer satisfaction as relevant to the drinking water i

Product details

• Authors: R Baumgartner, R. Baumgartner, C Koenig, C. Koenig, E Rambo, E Baumgartner Rambo, E. Rambo, Eric H. Rambo
• Publisher: Iwa Publishing
• Languages: English
• Product format: Paperback / Softback
• Released: 10.02.2005
• EAN: 9781843398837
• ISBN: 978-1-84339-883-7
• No. of pages: 184
• Series: Awwa Research Foundation Repor
• Subjects: Natural sciences, medicine, IT, technology > Natural sciences (general); Social sciences, law, business > Business > Management