Fr. 58.20

Michael J. Lanning, Mike Lanning

Delivering Profitable Value

English · Paperback / Softback

Shipping usually within 1 to 3 weeks (not available at short notice)

Description

"Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries."--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.

Product details

Authors	Michael J. Lanning, Mike Lanning
Publisher	Perseus Books Uk

Languages	English
Product format	Paperback / Softback
Released	07.01.2000

EAN	9780738201627
ISBN	978-0-7382-0162-7
No. of pages	336
Series	Basic Books
Subjects	Social sciences, law, business > Business > General, dictionaries BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Organizational Development

Customer reviews

No reviews have been written for this item yet. Write the first review and be helpful to other users when they decide on a purchase.