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"Own Up! addresses the big myths, everyday hesitations, and all the other stories we tell ourselves about what it means and how much time and effort it takes to create a culture of responsibility. Author Jennifer Thero Long's central insight is that lack of clarity around ownership is responsible for all the drama that accountability conversations (done poorly) entail. It's the drama, and not actual accountability, that demands our extra attention, time, and energy. To combat misunderstandings and self-defeating assumptions, she guides readers through a series of practical and immediately implementable steps for achieving accountability in any situation"--book jacket.
List of contents
"Your Conversations Are Your Relationships Part I: Value Shift Accountability in Context The Act of Accountability Feedback Is One-Third of Accountability The Accountability Mindset Your Brain on Accountability PART II: Skill Shift Step 1:I dentify Your Issue Step 2: Analyze the Choice Point Step 3: Explore the Impacts Step 4: Prepare and Rehearse Step 5: Engage the Conversation Step 6: Build Solutions Listening Is Half the Conversation PART III: Time Shift Managing Consequences Owning Development Types of Coaching Owning Up Acknowledgments
About the author
JENNIFER THERO LONG is a Certified Master Coach and Master Trainer. Her management and leadership development company, Management Possible, provides the support and discipline to help leaders at all levels-from first-time managers to C-suite executives-master essential skills, earn the respect of their employees, and perform at a higher level. Thero Long brings thirty-five years of development experience and ten years as a theater director to bear on her coaching and training, offering a unique combination of skills to empower teams, managers, and executives across industries. She designed and developed the coaching methodology for Management Possible based on the idea that it's your conversations and your relationships that ultimately drive your impact, your outcomes, and your business culture.
Summary
Accountability Starts With You
Are you a manager who struggles to get accountability right within your organization? Have you been faced with the need to hold someone accountable and either bulldozed your way through the encounter or talked yourself out of it with excuses like "I've already tried that," or "It's too risky"? If you've ever done a poor job of holding others accountable, this book can help you feel more comfortable with how you gain ownership from employees.
Own Up! addresses the big myths, everyday hesitations, and all the other stories we tell ourselves about what it means and how much time and effort it takes to create a culture of responsibility. Author Jennifer Thero Long's central insight is that lack of clarity around ownership is responsible for all the drama that accountability conversations (done poorly) entail. It's the drama, and not actual accountability, that demands our extra attention, time, and energy. To combat misunderstandings and self-defeating assumptions, she guides readers through a series of practical and immediately implementable steps for achieving accountability in any situation.
Own Up! shows how clarifying ownership—of expectations on the one hand and duties on the other—is the key activity by which accountability is established and maintained. Accountability done well takes very little time and energy, and its results include immediate gain in employee performance and execution, reduced work and workarounds, increased trust between individuals, and greater employee reliability.
