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Long requested and finally here - the first ever veterinary medicine version of the bestselling Skills for Communicating with Patients. Improve clinical outcomes through better communication with clients and colleagues. This handbook is the first to offer comprehensive, evidence-based communication guidance for veterinarians at all stages of learning and across all specialties. Gain a detailed understanding of what you can do at each stage of the consultation to establish effective relationships with clients to get the best possible clinical work done in a way that is satisfying for them and uplifting for you. Learn the specific skills to improve:
- Accurate exchange and understanding of information
- Client adherence and follow-through
- Client and veterinarian satisfaction
- Team effectiveness
- Efficient use of time
- Economic viability and business success
- Quality outcomes for animals and humans
This ground-breaking handbook:
- Addresses the full sequence of the consultation
- Identifies the communication skills that make a difference at each step
- Gives examples from actual practice to illustrate the skills in action
- Offers substantive, research-based content to take you beyond the anecdotal
- Applies across the range of specialties, including rural and urban settings, primary and specialty care, small animal, equine, production animal, exotics, and public health
- Benefits the full range of learners and practitioners, including students, educators, interns and residents, seasoned clinical practitioners, coaches and mentors, program directors, and curriculum developers
About the author
Cindy L. Adams, MSW, PhD (Veterinary Epidemiology) is Professor in the Department of Veterinary Clinical and Diagnostic Sciences at the University of Calgary, Veterinary Medicine, Canada, where she developed and implemented the Clinical Communication Program.
Suzanne Kurtz, PhD (Communication) is founding director of the Clinical Communication Program and Clinical Professor at the College of Veterinary Medicine, Washington State University, USA. She is the author, with Jonathan Silverman and Juliet Draper, of
Skills for Communicating with Patients.
