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Will information technology help reinvent government? It might, but only if it is correctly managed. This book provides a new model for management of information age reform, based on international case-studies drawn from the US, UK, mainland Europe, and developing countries. It offers practical guidance and analytical insights and will be of value to practitioners, students, educators and researchers in both public administration and information systems.
List of contents
Introduction SECTION A 1. Reinventing Government in the Information Age 2. Different approaches to Information Age reform 3. Understanding success and failure in Information Age reform 4. Better information age reform: reducing the risk of Information Systems failure SECTION B 5. Information systems for improved performance management: Development approaches in the US Public Agencies 6. Automating personnel records for improved management of human resources: the experience of three African governments 7. Evaluating information systems for decentralisation: Health management reform in Ecuador SECTION C 8. Internet-enabled applications for local government democratisation: Contradictions of the Swedish Experience 9. Community development and democratisation through Information Technology: Building the New South Africa 10. Information Technology's Impact on the Quality of Democracy: Reinventing the 'Democratic Vessel' SECTION D 11. Transforming accountability for government information technology projects: The impact of new US legislation 12. Outsourcing and government information technology strategy: Relevance of external consultant models in Barbados 13. Meeting training needs for information age reform: Shortcomings of current training provision SECTION E 14. Strategic Information systems planning 15. 16. Analysing performance information needs: Using framework approaches in a UK Public Healthcare Organisation 17. Recruiting and retaining information systems staff for Information Age reform Appendix
About the author
Richard Heeks
Summary
Featuring practical guidance and analytical analysis, this work reviews the role of information systems in public sector reform and includes case studies from USA, UK, Europe and developing countries.
