Managing Aggression

About the author

Ray Braithwaite

Summary

How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:

• empowers individuals by providing a range of useful useful skills that can help in managing aggression
• enables staff placed in difficult or dangerous situations by their employers to address the issue effectively
• clarifies the responsibilities of the manager in ensuring staff are safeguarded
• builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace.

Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.

Product details

• Authors: Ray Braithwaite, Braithwaite Ray
• Publisher: Taylor and Francis
• Languages: English
• Product format: Hardback
• Released: 27.09.2001
• EAN: 9780415243797
• ISBN: 978-0-415-24379-7
• No. of pages: 200
• Weight: 566 g
• Series: The Social Work Skills Series
• Subjects: Humanities, art, music > Psychology > Applied psychology; PSYCHOLOGY / General, MEDICAL / Health Care Delivery, SOCIAL SCIENCE / Social Work, Psychotherapy, Social Work