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In a time of great upheaval for traditional workspaces around the globe, Communicating at Work: Strategies for Success in Business and the Professions reminds students that practical communication skills and competencies endure and remain essential to finding success in the business world. The thirteenth edition of this well-respected title provides current research and real-world best practices to help students make ethical choices, develop cultural intelligence, navigate virtual environments, and enhance their business speaking and writing skills.
With Connect for Business Communication, students will have access to a suite of assessments and presentation tools to help them become successful and confident communicators in the workplace, including:
-Video Capture powered by GoReact(TM) is the best way to give feedback on student presentations. It makes assigning and providing personalized feedback easy and it helps improve student outcomes and confidence.
-SmartBook 2.0 provides a personalized and adaptive learning experience for students, while highlighting the most impactful communication concepts the learner needs to study at that time.
-Application-Based Activities are highly interactive, automatically graded, learn-by-doing exercises that provide students a safe space to apply their problem-solving skills to real-world scenarios.
-Writing Assignments offer faculty the ability to assign a full range of writing assignments to students (both manual-scoring and auto-scoring) with just-in-time feedback.
List of contents
Preface
Part One: Basics of Business and Professional Communication
Strategic Case: Sundown Bakery
1: Communicating at Work
2: Communication, Culture, and Work
Part Two: Personal Skills
Strategic Case: Omnicom Marketing
3: Listening
4: Verbal and Nonverbal Messages
5: Interpersonal Skills and Success
6: Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7: Leading and Working in Teams
8: Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9: Type of Business Presentations and Their Audiences
10: Developing and Organizing the Presentation
11: Supporting the Presentation
12: Delivering the Presentation
Appendix I: Interviewing Materials
Appendix II: Business Writing
Appendix III: Problem-Solving Communication
Appendix IV: Sample Presentations
Appendix V: Crisis Communication
Glossary
Index
About the author
Ronald B. Adler, Associate Professor of Communication at Santa Barbara City College, specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant and workshop leader for corporate, professional, and government clients.
Jeanne Marquardt Elmhorst received her master's degree from the University of Wisconsin-Stevens Point, then taught in Asia for three years, sparking her interest in intercultural communication. Formerly at the University of Albuquerque and the University of New Mexico, She currently teaches at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline. Jeanne also provides training for business and government clients.
