Ongoing Crisis Communication - Planning, Managing, and Responding - 6th Revised Edition

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Sixth Edition includes new coverage of artificial intelligence and risk management, social media, resilience training for the community, and draws upon recent work from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.

List of contents

Chapter 1: A Need for More Crisis Management Knowledge
Chapter 2: Risk as the Foundation for Crisis Management and Crisis Communication
Chapter 3: The Crisis Mitigation Process: Building Crisis Resistant and Resilient Organizations
Chapter 4: Crisis Preparing: Part I
Chapter 5: Crisis Preparing: Part II
Chapter 6: Recognizing Crises
Chapter 7: Crisis Responding
Chapter 8: Postcrisis Concerns and Epilogue
Appendix: Possible Case Studies
References
Index
About the Author

Product details

• Authors: Timothy Coombs, Timothy (University of Central Florida Coombs, Coombs Timothy, Inc. SAGE Publications
• Publisher: Sage Publications Ltd
• Languages: English
• Product format: Paperback / Softback
• Released: 31.01.2022
• EAN: 9781071816646
• ISBN: 978-1-0-7181664-6
• No. of pages: 304
• Dimensions: 190 mm x 233 mm x 15 mm
• Series: Print on Demand
• Subjects: Social sciences, law, business > Business > Management; Public Relations, BUSINESS & ECONOMICS / Public Relations, LANGUAGE ARTS & DISCIPLINES / Communication Studies, Communication Studies