Dealing with Difficult People - Fast, Effective Strategies for Handling Problem People

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.

List of contents

Chapter - 01: A short course in human relations; Chapter - 02: The seven classic difficult types; Chapter - 03: Dealing with difficult bosses; Chapter - 04: Dealing with difficult colleagues; Chapter - 05: Dealing with difficult staff; Chapter - 06: Massaging the egotists; Chapter - 07: Handling aggressive people; Chapter - 08: Deaing with laziness; Chapter - 09: Beating the bullies at their own game; Chapter - 10: Moaners, groaners and critics; Chapter - 11: Perfectionists can be a pain; Chapter - 12: Manipulating the manipulators; Chapter - 13: Morale, attitude and how was it for you; Chapter - 14: Fault-finders and nit-pickers; Chapter - 15: Gossip - A bush fire you can do without; Chapter - 16: The customer is always right - really?; Chapter - 17: Complaints: we love them; Chapter - 18: e-difficut@yourplace; Chapter - 19: Social networking; Chapter - 20: If things don't change they'll stay the same; Chapter - 21: A fast-track guide to conflict and how to handle it; Chapter - 22: And, finally, finally.

About the author

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

Product details

• Authors: Roy Lilley, Lilley Roy
• Publisher: Kogan Page
• Languages: English
• Product format: Hardback
• Released: 03.07.2022
• EAN: 9781398606227
• ISBN: 978-1-3986-0622-7
• No. of pages: 184
• Dimensions: 145 mm x 224 mm x 18 mm
• Weight: 410 g
• Series: Creating Success
• Subjects: Guides > Self-help, everyday life > Lifestyle, personal development; Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Careers / General, Business communication & presentation, Advice on careers & achieving success, Management & management techniques, Advice on careers and achieving success, Customer services, Business communication and presentation, Management and management techniques